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Who is a Pluxee merchant and how do I become a Pluxee merchant?

Any establishment that who has entered into a contractual agreement with Pluxee for accepting the meal benefits as per the pre-defined terms and conditions is a Pluxee Merchant. You may call our toll-free numbers 1800 267 3030 / 1800 103 3030 (7 days a week) or mail in your details at ask.in@pluxeegroup.com and our representative shall get in touch with you within 3 working days to explain the procedure and guide you to become a Pluxee Merchant.

How does OTP based payment work ?

Step 1: OTP payment option is available at billing counter for merchants who has integrated with Pluxee APIs. 

Step 2: Cashier at the billing counter will enter the Pluxee users registered mobile number and request for OTP. 

Step 3: Consumer will receive OTP from Pluxee as an SMS on their mobile which they needs to share at the billing counter. 

Step 4: Cashier at the billing counter will enter the OTP and transaction would be successful.

How do I check the balance on my card?

Every time you make a purchase, you will receive an email/SMS notification stating the updated card balance. You can also check your card balance through IVR at Pluxee customer service number or on the Pluxee IN app on your smartphone or at https://web.consumers.pluxee.in.

Where can I use these cards?

These cards can be used to purchase anything of your choice on the RuPay network comprising of: 

  • 50 lakh retail outlets across India
  • All leading online portals and e-commerce websites
  • The physical card is accepted by both retail outlets and online merchants.
  • The virtual card is accepted by online portals and e-commerce websites only.

What is Pluxee?

Headquartered in France, Pluxee is India’s leading prepaid instrument company authorised by the Reserve Bank of India (RBI). Market leader by far, we design, manage and deliver a range of motivation solutions, from Benefits to Rewards & Recognition solutions intended to encourage and reward performance.

How do I accept payments with Pluxee benefits card?

Pluxee enables innovative digital solutions at your store to support acceptance of its benefits at your store. The solution include, EDC terminal, BQR code, online (for Ecommerce merchants), Tap & Pay and OTP based payment

Where can I find the Card Reference Number?

The Card Reference Number is printed on the welcome letter sent as part of the card welcome kit. This number is mandatorily required for activating the card; hence make sure that you retain the welcome letter until card activation.

What is the meal benefit?

The meal benefit is a prepaid instrument authorised by the RBI and issued by Pluxee to its client organisation. lt is accepted at Sodexo merchant outlets for food and non-alcoholic beverages.

What is the Pluxee rewards & recognition suite?

The Pluxee rewards & recognition suite consists of prepaid gift cards which are accepted at all RuPay enabled merchant outlets. They are non-reloadable and come with a 1-year validity.