24x7 dedicated call centre
1800 267 3030We are here to support you with faster resolution for any online payment errors/ disputes on your Sodexo Card. Please fill up the form by clicking here.
*Please note, the Online Dispute Resolution facility is applicable only for transactions within the past 7 days. For older disputes, please reach out to Customer Support.
Our Clients, Consumers, and Merchants can reach us here
Mode | Stakeholders | Details | Operating Hours |
Phone | Consumer | 1800 267 3030 / 1800 103 3030 | We are operational 24*7*365 |
Merchant | |||
Client | |||
Consumer | Consumer@india.sodexo.com | ||
Merchant | Partner@india.sodexo.com | ||
Client | Client@india.sodexo.com | ||
Courier | Consumer, Merchant and Client | Sodexo SVC India Pvt. Ltd. 503 & 504, 5th Floor, B Wing, Hiranandani Fulcrum, Sahar Road Andheri East, Mumbai 400 099 |
In case of any unresolved grievance pending 20 days reach out to Nodal Officer, Jerry Anthony, at Head.Customerservice.IN@sodexo.com
Please see below for the TAT (Turnaround time) chart for customer grievance resolution
Query/Complaint/Classification | Turn Around Time | Remarks |
Order Related/Digital Solutions | 2 – 4 Working days | Queries/Complaints pertaining to technical/processing/ servicing issues faced for order processing, activating cards |
Transaction Related | 15 – 25 Working days | Unsuccessful POS transactions |
1 -2 Working days | Drop in network | |
7 – 10 Working days | Cases of chargeback when transaction is not successful | |
Deliverables | 3 – 7 Working days | Queries / Complaints pertaining to dispatch status of various deliverables – card, voucher, envelope, pick up from affiliates |
Accounts Related | 4 – 7 Working days | Queries/Complaints from client |
Pricing | 15 – 20 Working days | Overcharging, reduction in charges, card cancellation charges, other etc. |
Cardholder Liability arising out of an unauthorised payment transaction will be limited to:
Serial No: | Particulars | Maximum Consumer Liability |
1 | Contributory fraud / negligence / deficiency on the part of the Sodexo, irrespective of whether or not the transaction is reported by the Cardholder | Zero |
2 | Third party breach where the deficiency lies neither with Sodexo nor with the Cardholder but lies elsewhere in the system, and the Cardholder notifies Sodexo regarding the unauthorised payment transaction. The per transaction customer liability in such cases will depend on the number of days lapsed between the receipt of transaction communication by the Cardholder from Sodexo and the reporting of unauthorised transaction by the Cardholder to Sodexo | |
a.Within three days# | Zero | |
b.Beyond three days# | Transaction value or ₹10,000/- per transaction, whichever is lower | |
3 | In cases where the loss is due to negligence by the Cardholder, such as where he / she has shared the payment credentials, the Cardholder will bear the entire loss until he / she reports the unauthorised transaction to Sodexo. Any loss occurring after the reporting of the unauthorised transaction shall be borne by Sodexo. | |
4 | Sodexo may also, at their discretion, decide to waive off any Cardholder liability in case of unauthorised electronic payment transactions even in cases of Cardholder negligence. |