Terms and Conditions

Sodexo Meal Pass & Sodexo Resto Pass Card Terms & Conditions


CARDHOLDER’S GUIDE FOR SODEXO MEAL PASS CARD & RESTO PASS CARD

These Terms & Conditions apply to and regulate the issuance and usage of Sodexo Meal / Resto Pass Cards provided by Sodexo SVC India PVT Ltd. These Terms & Conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Sodexo from time to time.

DEFINITIONS

a. ‘Merchant’ shall mean any person or entity who has agreed to provide food and non-alcoholic beverages to the Consumer of the Sodexo Meal / Resto Pass Card and includes its successors and assigns.

b. ‘Meal / Resto Pass Card(s)’ is a meal benefit service offered by Sodexo through the issuance meal/ resto instrument that will be used for purchasing food and non-alcoholic beverages (excluding tobacco) at the Sodexo Merchant.

c. ‘Client’ shall mean an organization which instructs ‘Sodexo’ to issue Meal / Resto Pass Cards for the exclusive use of its employees / business associates etc.

d. ‘Consumer(s) / Cardholder(s)’ shall mean an employee / business associate of the Client who has been issued a valid Meal / Resto Pass Card by Sodexo. The terms “you” and “your” refer to an employee/ business associate of the Client who has been issued a valid Sodexo Meal / Resto Pass Card (i.e. the ultimate beneficiary or the “Cardholder”)

e. ‘Valid Meal / Resto Pass Card’ shall mean Meal / Resto Pass Card issued by Sodexo; not expired or mutilated or altered and conforming to the issuers guidelines or instructions issued from time to time.

f. ‘PIN’ shall mean the 4-digit Personal Identification Number which will be handed over along with the Meal / Resto Pass Card in a secured and sealed kit. This PIN will be used on the IVR for Cardholder authentication and on the POS Terminal as a transaction PIN.

g. ‘POS Terminal’ means an electronic Point of Sale (POS) Terminal installed by or on behalf of Sodexo at all the outlets of Merchants that are capable of reading Sodexo Meal / Resto Pass Card for the purpose of authorizing transactions.

CARD ACTIVATION & VALIDITY

Your Card must be activated before you can use it. You can activate your card online or via SMS.(Please refer to the FAQ section for more information on card activation) Once your Card is activated, it may be used until the “Validity” date printed on the Card. On that date, unless prohibited by applicable law, the Card and any available balance will expire, and you can no longer use the Card or access the available balance.

Once order is invoiced, the amount belongs to the Consumer and will be governed as per the terms and conditions agreed between Sodexo and the Consumer.

CARD USAGE

The Card is not transferable and can be used only by the User of the Card. You may use the Card to make payments for purchase of food and non-alcoholic beverages from Sodexo‘s Merchants within India. The facility of balance transfer from one Card to another, cash withdrawal facility and the facility to make offline / MOTO transactions shall not be available on the Meal / Resto Pass Card. No interest shall be payable by Sodexo on the amount available/loaded on the Card. The Merchant will obtain authorization for your transaction. A transaction will not be authorized if it exceeds the available balance. However, in the event that such a transaction is authorized, due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount.

We may refuse to authorize a Card transaction if:

(a) the Card is reported lost or stolen
(b) we are uncertain whether the transaction is authorized by you
(c) the card has expired
(d) the available balance is insufficient
(e) the transaction PIN entered is incorrect.

We may temporarily “freeze” the Card and attempt to contact you if we note transactions that are unusual or appear suspicious. You are responsible for safeguarding the Card and do not have the right to stop payment on any transaction originated by use of your Card. The Card will at all points of time remain the property of Sodexo and the Consumer needs to return the card to Sodexo whenever requested. In case the Consumer is in receipt of a lost or misplaced card, the same should be handed over to Sodexo.

APPLICABLE CHARGES

In consultation with our corporate clients, the following are standard charges applicable for cardholders unless agreed otherwise:

Type of Charges Sodexo Meal Pass / Sodexo Resto Pass
Card Replacement Fees ₹150
Inactive Card Fees ₹20 per month after 180 days of Inactivity
Insufficient Fund Fee ₹2 per transaction
Revalidation Fees ₹200 per card

MOBILE APP

Sodexo will not generate any card statements (Physical/ PDF) to be sent across to the Consumer, but all registered Consumer can use the Mobile App to check their account balance, initiate payment, view transaction history, locate Sodexo’s Merchants, change PIN, raise reimbursement claims etc . SMS or e-mail alerts will be sent to the mobile number/ e-mail ID of registered Consumers.

NOTIFICATION OF ERROR

In case of any query or support required the Consumer can write to Sodexo on: consumer@india.sodexo.com or call: 022-69196919/022-49196919 or visit: sodexobenefitsindia.com. In case of an erroneous transaction the Consumer must report the event within 3 days of transaction to Sodexo, failing which Consumer would be liable. We will immediately do a thorough investigation and revert with the findings, and our findings shall be final and conclusive. If Sodexo does not receive any information to the contrary within 3 days, it shall assume that the statement and the transactions are correct.

SAFE KEEP OF THE CARD

This Card is valid only in India. Keep your Card number and PIN in a safe place. Keep the PIN separate from your Card and do not give or otherwise make available to others your Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Sodexo Meal / Resto Pass Cards.

LOST OR STOLEN CARDS / CARD HOTLISTING AND REPLACEMENT

In case the Sodexo Meal Pass is misplaced/stolen or otherwise lost, the Cardholder must immediately report the same to Sodexo by calling Client Service (Contact Numbers: (022-69196919 / 022-49196919) for blocking the Card. The Cardholder may also block the Sodexo Meal Pass by logging into the Sodexo-Zeta web portal sso.zetaapps.in/ or via the Sodexo-Zeta mobile app . Blocking the card in this manner is the best way of minimizing potential losses. Sodexo shall not be liable for any loss by the misuse of the card. Sodexo will replace a card with balance that was available on the blocked card only on request from the registered Cardholder post authentication. Such replacement would attract applicable charges as communicated to the Cardholder in the welcome letter and the card replacement request will be fulfilled only on realizing these charges form the card balance.

CARD CANCELLATION AND REFUND

The Card issued to you shall remain the property of Sodexo and shall be surrendered to Sodexo, on request. Once issued, a card can only be cancelled by the Client and not the Cardholder. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from you. If a Client requests Sodexo to cancel an active card the same will be communicated to you. Once a card is cancelled the Cardholder must destroy the card or return it to Sodexo.

LIMITATIONS ON OUR LIABILITY

Sodexo is not responsible or liable for any special, indirect, incidental, consequential, punitive or exemplary damages, including, but not limited to, lost profits in connection with this arrangement.

MODIFICATION, CANCELLATION AND WAIVER

Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services related to use of Sodexo Meal / Resto Pass Card including any part of this Agreement without notice to you. We may delay or waive any right at any time, but such delay or waiver shall not affect exercise of those rights in the future. You may visit www.sodexo.in for the updated set of Sodexo Meal/Resto Pass Card Terms and Conditions.

COMPLIANCE WITH LAW

Sodexo Meal / Resto Pass Card is governed by the Reserve Bank of India (“RBI”) and is subject to directions/instructions
issued by the regulator from time to time. Sodexo is not responsible or liable for any violation of applicable laws by
the Consumer. All transactions done by using Sodexo Meal / Resto Pass Card are subject to applicable Indian laws.
The Consumer shall not use the Card for any unlawful activity. By using this Card, the Consumer(s) hereby declares that his/ her name
does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by the RBI
from time to time.

DATA PROTECTION AND PRIVACY

During any Client Care service call, we may request for information such as your phone number and /or email, date of birth, and postal code that you have provided to Sodexo at the time of registration. We may also obtain personal information about you, including information
(I) provided to us by the Client, such as your name and/or your address
(ii) provided by you at the time of activation/ KYC submission or during Client service calls
(iii) about purchases made with the Card, such as the date, the amount and the place of purchase
For purposes of fraud prevention and regulatory compliance, we may also obtain information from providers of identity
verification and demographic information data.

We will use this information to process Card transactions, provide Client service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis. We may provide certain Information to others outside of Sodexo as permitted by any law, such as to government entities or other third parties for the purpose as stated herein. We may develop marketing programs and send you offers for products and services. We do not share Cardholder Information including Cardholder addresses and mobile numbers with other companies for them to market their own products and services. We may also be required to disclose information to the RBI or such other authority as may be required by the RBI or under any other applicable law, relating to you and/or to you and/or to the transactions using the Sodexo Meal Card/Resto Pass Card.

You agree and provide your consent to share the above information including but not limited transaction history, card balance amount, usage pattern etc to your Employer/ our Client who has placed the order for your Card with Sodexo

TELEPHONE MONITORING/RECORDING

From time to time we may monitor and /or record telephone calls between you and Client Care Executive to assure the quality of our Client service or as required by applicable law.

CARD MERCHANT USAGE

Sodexo Meal / Resto Pass Card is acceptable at select Sodexo Merchant Establishments in India which may display Sodexo Meal / Resto Pass Card logo, and which are equipped with a POS terminal for card acceptance and also at online market place having arrangement with Sodexo. The Card is for electronic use only, and a charge slip will be printed electronically from the POS Terminal. The Cardholder must sign the charge slip whenever the Card is used at a Sodexo Merchants Establishment and should retain a copy. Sodexo at an additional charge may furnish copies of the charge slip. Any charge slips not personally signed by the Cardholder, but which can be proved as being authorised by the Cardholder shall be his liability. The amount of the transaction is debited from the balance available on the Card immediately. The Sodexo Meal / Resto Pass Card is a PIN based card which will mandatorily require the Cardholder to enter the transaction PIN on the POS terminal at the time of every transaction.

You may also use your card at various online Merchant that have an arrangement with Sodexo. While onboarding and enrolling yourself with the online Merchant, you may share various personal information on their respective website, the same will be subject to their Privacy Policy as listed on their respective website. Sodexo is not responsible or can be held responsible for any information shared by you with the online Merchant at the time of registration or placing the order.

NO WARRANTIES

We are not responsible or liable to you

(i) for any loss or misuse of the Card,
(ii) for any interruption of Card service,
(iii) for the quality, safety, legality, or any other aspect of the food and non-alcoholic beverages purchased from any Merchant with the Card including consumer experience. If a Merchant fails to honour the Card or provide special offers given to other Bank Cardholders, please notify Client Care Services at 022-69196919 / 022- 49196919 or write to us at consumer@india.sodexo.com to report the incident immediately. If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability. However, the Cardholder should notify Sodexo of this complaint immediately. We will do a thorough investigation and revert with the findings and our findings shall be final and conclusive.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.

YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS

By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions by the Cardholder shall lie with the Consumer of the Card.

CARDHOLDER LIABILITY

Cardholder liability arising out of an unauthorised payment transaction will be limited to:

Serial No: Particulars Maximum Consumer Liability
1 Contributory fraud / negligence / deficiency on the part of the Sodexo, irrespective of whether or not the transaction is reported by the Cardholder Zero
2 Third party breach where the deficiency lies neither with Sodexo nor with the Cardholder but lies elsewhere in the system, and the Cardholder notifies Sodexo regarding the unauthorised payment transaction. The per transaction Client liability in such cases will depend on the number of days lapsed between the receipt of transaction communication by the Cardholder from Sodexo and the reporting of unauthorised transaction by the Cardholder to Sodexo
a.Within three days# Zero
b.Beyond three days# Transaction value or ₹10,000/- per transaction, whichever is lower
3 In cases where the loss is due to negligence by the Cardholder, such as where he / she has shared the payment credentials, the Cardholder will bear the entire loss until he / she reports the unauthorised transaction to Sodexo. Any loss occurring after the reporting of the unauthorised transaction shall be borne by Sodexo.
4 Sodexo may also, at their discretion, decide to waive off any Cardholder liability in case of unauthorised electronic payment transactions even in cases of Cardholder negligence.

Sodexo Premium Pass Card Terms & Conditions


CARDHOLDER’S GUIDE FOR SODEXO PREMIUM PASS CELEBRATION

These Terms and Conditions apply to and regulate the issuance and usage of the Sodexo Premium Pass Celebrations. These terms and conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Sodexo from time to time.

DEFINITIONS

1. ‘Client’ shall mean an organization which instructs ‘Sodexo’ to issue Premium Pass – Gift for the exclusive use of its employees/ business associates etc.

2. ‘Consumer(s)’ shall mean an employee / business associate of the Client who will be issued a Premium Pass – Gift for purchase of goods and/ or services.

3. ‘Intellectual Property’ shall mean and include all kinds of intellectual property including intellectual property in any software, name, signature, word, letter, numeral or any combination thereof, trademark, patent, design, logo, copyright including know-how, trade secret whether registered or not, belonging to a Party and/or its Affiliates;

4. ‘Mobile App’ is a software application which allows a consumer to view and manage their Premium Pass – Gift account using their mobile device.

5. ‘Merchant’ or ‘Merchant Establishment’ shall mean establishment, which accept / honour the Premium Pass – Gift against purchase of goods and services.

6. ‘Premium Pass – Gift’ is a Scheme enabled electronic pre-paid instrument issued to the Client by Sodexo. Premium Pass – Gift includes ‘Premium Pass – Celebrations’ and ‘Premium Pass – Exclusive’.

7. ‘Premium Pass – Celebrations’ will be issued either in physical or virtual medium, that is non-reloadable PIN-based instrument issued with validity of 1 (one) year and with maximum balance of INR 10,000/- or such other amount as may be prescribed by the Regulatory Authority (RBI) from time to time

8. ‘Premium Pass – Exclusive’ means a non-personalized Pass that is non-reloadable PIN-based instrument issued with validity of 1 (one) year and with maximum balance of INR 10,000/- or such other amount as may be prescribed by the Regulatory Authority (RBI) from time to time.

9. ‘PIN’ shall mean the identification number which may be required by Consumer to authenticate a transaction.

10. ‘Scheme’ shall include RUPAY, Mastercard, Visa or such other payment network as may be joined by Sodexo from time to time for settlement of funds with Merchant.

11. ‘Sodexo’ shall mean ‘Sodexo SVC India Private Limited’ having its registered office at 503 & 504, B Wing, Hiranandani Fulcrum, Sahar Road, Andheri (East), Mumbai – 400 099 and its representatives, successors and assigns

12. ‘Valid Sodexo Premium Pass – Gift’ shall mean a Premium Pass – Gift issued by Sodexo; not expired or mutilated or altered and conforms to Issuers guidelines or instructions issued from time to time

CARD DELIVERY, ACTIVATION & VALIDITY

The Premium Pass – Gift delivered by Sodexo and accepted at the Client’s Premises or any other delivery address as may be specified by the Client shall be treated as valid delivery of the Premium Pass – Gift by Sodexo. Once the Premium Pass – Gift is delivered as per the agreed terms, Sodexo will not be liable if the Premium Pass – Gift is destroyed, damaged, lost, stolen regardless of whether it has been used or not. Sodexo shall not be liable for the failure of the Client or Consumer to use Premium Pass – Gift in accordance with the terms of the agreement, for any reason whatsoever. The Client who have agreed to subscribe Premium Pass – Celebrations through virtual medium, no physical card/ instrument will be issued and the recipient will need to use the virtual card/ instrument only. Premium Pass – Gift will be delivered to the Client or the Consumer in an inactive mode. The Premium Pass – Gift needs to be activated before usage. Premium Pass – Celebrations can be activated only by the Consumer but the activation process as defined by Sodexo may vary subject to availability of the feature at the time of placing order. However, Premium Pass – Exclusive can be activated only by the Client. The Client undertakes that incase if the activation is done at its end, then the same be at its sole risk and liability for any consequences arising thereon. Premium Pass – Gift activation details/ process will be communicated to the Consumer in the welcome letter/e-mail.The Client will inform the Consumer to sign on reverse of the Premium Pass – Gift before usage.

The Premium Pass – Gift is non-transferrable and should not be assigned or transferred in any way by the Consumer to any third party. Any Premium Pass – Gift assigned, sold or otherwise transferred in violation of this provision may be invalidated or canceled. Unless prohibited by law, the Premium Pass – Gift once activated, may be used to make purchases until the ‘Validity” period printed on the Premium Pass – Gift has expired or the value becoming zero. Sodexo at its absolute discretion may terminate the Card.

Once order is invoiced, the amount belongs to the Consumer and will be governed as per the terms and conditions agreed between Sodexo and the Consumer.

CARD USAGE

1. The Premium Pass – Gift is accepted at all electronic Point-of-Sale Terminals or through Online Merchant website in India which have been enabled for Card Scheme acceptance. However the Virtual Card/ instrument can be used to make purchases only through online Merchant websites enabled to accept Card Scheme.

2. The Premium Pass issued by Sodexo does not facilitate balance transfer or cash withdrawal.

3. No interest shall be payable by Sodexo on the amount available / loaded on the Card.

4. Sodexo accepts no responsibility for any surcharge levied by a Merchant and debited to the Card Account.

5. The Consumer can use the mobile app to check their Premium Pass – Gift account balance, initiate payment, view transaction history, change PIN etc.

6. The Merchant will sell to the Consumer, products and services, against the available Premium Pass – Gift balance. Any payment request from a Consumer by means of the Premium Pass – Gift gives rise to a systemic authorization request.

7. A purchase will not be authorized if it exceeds the available balance. However, if such a transaction is authorized, due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount.

8. The transaction may be rejected when

  1. the Premium Pass – Gift is reported lost or stolen;
  2. Sodexo is uncertain whether the transaction is authorized by the Consumer
  3. the Premium Pass – Gift is expired or the available balance is not sufficient;
  4. if the transaction PIN (where applicable) entered is incorrect
  5. the transaction parameters do not meet the parameters defined by the Client. Sodexo may temporarily “block” the Premium Pass – Gift and attempt to contact the Consumer if Sodexo believes that transactions are unusual or appear suspicious.

9. Once the transaction is initiated and authorized, no stop payment request may be raised on any transaction originated by use of your Card.

10. The Cardholder is responsible for safeguarding the Card.

11. In case the Consumer is in receipt of lost or misplaced card, the same will be handed over to Sodexo.

12. Sodexo disclaims all representations and warranties with respect to the products and services provided under the Contract to Consumers including but not limited to any possible impact of such products and services on the Consumer, tax regime as well as the availability, the delivery and quality of the products and services purchased by the Consumer.

You may also use your card at various online Merchant that have an arrangement with Sodexo. While onboarding and enrolling yourself with the online Merchant, you may share various personal information on their respective website, the same will be subject to their Privacy Policy as listed on their respective website. Sodexo is not responsible or can be held responsible for any information shared by you with the online Merchant at the time of registration or placing the order.

APPLICABLE CHARGES

In consultation with our corporate clients, the following are standard charges applicable for cardholders unless agreed otherwise:

Type of Charges Sodexo Premium Pass Celebrations
Card Replacement Fees ₹150
Inactive Card Fees ₹20 per month after
270 days of Inactivity
Insufficient Fund Fee ₹2 per transaction

MOBILE APP

Sodexo will not generate any card statements (Physical/ PDF) to be sent across to the Consumer, but all registered Consumer can use the Mobile App to check their account balance, initiate payment, view transaction history, locate Sodexo’s Merchants, change PIN, raise reimbursement claims etc . SMS or e-mail alerts will be sent to the mobile number/ e-mail ID of registered Consumers.

CONSIDERATION AND PAYMENT TERMS

The Client shall pay to Sodexo fees & charges as mentioned on the Customer Application Form. However, there will be charges to be borne by the Consumer that will be deducted from the available balance on the Premium Pass- Gift. The charges to be borne by the Consumer will also be communicated to them in the welcome letter/e-mail.

NOTIFICATION OF ERROR

In case of any query or support required the Consumer can write to Sodexo on: consumer@india.sodexo.com or call: 022-69196919/022-49196919 or visit: www.sodexo.in. In case of an erroneous transaction the Consumer must report the event within 3 days of transaction to Sodexo, failing which Consumer would be liable. We will immediately do a thorough investigation and revert with the findings, and our findings shall be final and conclusive. If Sodexo does not receive any information to the contrary within 3 days, it shall assume that the statement and the transactions are correct.

SAFE KEEP OF THE CARD

Keep the Card and PIN in a safe place. Keep the PIN separate from the Card and do not give or otherwise make available to others the Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Sodexo Premium Pass.

LOST OR STOLEN CARDS / CARD BLOCKING AND REPLACEMENT

In case the Premium Pass – Gift is misplaced/ stolen, the consumer can block the Premium Pass – Gift over the Mobile App or by immediately reporting the same to Sodexo by calling Customer Care (Numbers: 022-69196919 / 022-49196919) and basis this request from the Consumer, the Premium Pass – Gift will be blocked. The Consumer can then request for a replacement of Premium Pass – Gift. On confirmation of this request to Sodexo, the consumer will be issued a replacement Premium Pass – Gift and Sodexo will deduct the Consumer’s account with applicable charges and taxes towards issuance of the same. Sodexo is not responsible for any loss before the Premium Pass – Gift is blocked. However, the replacement will not be applicable for Premium Pass – Gift for which the Client has not shared the Consumer details with Sodexo.

CARD CANCELLATION AND REFUND

The card will at all point of time remain the property of Sodexo and the Cardholder needs to return the card to Sodexo whenever requested. Once issued, a card can only be canceled by the Client and not the Cardholder. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from the Cardholder. If a Client requests Sodexo to cancel an active card, the same will be communicated to the Cardholder. Once a card is canceled the Cardholder must destroy the card or return it to Sodexo.

LIMITATIONS ON OUR LIABILITY

1. Sodexo will not accept any responsibility: –

  1. for any dealings the Merchant may have with the Consumer, including but not limited to the supply or quality of goods and services so availed or offered
  2. the refusal of Merchant Establishment to honour or accept the Premium Pass – Gift
  3. the malfunction of any infrastructure available with the Merchant to accept Premium Pass – Gift

2. Should the Consumer have any complaint relating to any Merchant, the same shall be resolved directly with the Merchant Establishment.

3. In no event shall ‘Sodexo’ be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages whatsoever including, without limitation, damages with regards to the quality of goods or services purchased by the Consumer including consumer experience or with regards to arrangement covered herein.

4. Notwithstanding this, the Client shall indemnify “Sodexo” against any loss, damages or injuries, claims, liabilities actions, suits, proceedings, demands made against “Sodexo” by any Consumer for any reason whatsoever arising out of the use of the Premium Pass – Gift or arising on any breach of the provisions of the Contract.

APPLICABLE CHARGES

In consultation with our corporate clients, the following are standard charges applicable for cardholders unless agreed otherwise:

Type of Charges Sodexo Premium Pass Celebrations
Card Replacement Fees ₹150
Inactive Card Fees ₹20 per month after
270 days of Inactivity
Insufficient Fund Fee ₹2 per transaction
Revalidation Fees NA

MODIFICATION, CANCELATION AND WAIVER

Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services related to use of the Sodexo Premium Pass including any part of this Agreement without notice to you. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. You may visit https://www.sodexo.in/terms-and-conditions for the updated set of Sodexo Premium Pass Terms and Conditions.

COMPLIANCE WITH LAW

The Sodexo Premium Pass is governed by the Reserve Bank of India (“RBI”) guidelines and is also subject to directions/instructions issued by the regulators from time to time and Sodexo is not responsible or liable for any violation of applicable laws by the Consumer. All transactions done using the Sodexo Premium Pass are subject to applicable Indian laws. The Consumer shall not use the Card for any unlawful activity. By using this Card, the Consumer(s) hereby declare that his/ her name does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by RBI from time to time.

DATA PROTECTION AND PRIVACY

1. During any Client Service call, we may request for information such as your phone number, date of birth, and postal code that you have provided to Sodexo at the time of registration. We may also obtain personal information about you, including information

  1. provided to us by the Client, such as your name and/or your address,
  2. provided by you at the time of activation/ KYC submission or during Client service calls, and about purchases made with the Card, such as the date, the amount and the place of purchase. For purposes of fraud prevention and regulatory compliance.

We will use this information to process Card transactions, provide Client service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis.

2. Sodexo reserves the right to disclose the information as received under the agreement, in strict confidence, to any third party as may be required on need basis for providing services under the Contract.

3. Sodexo reserves the right to disclose Client information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government

4. Sodexo may develop marketing programs and send you offer for products and services. We do not share Cardholder Information including Cardholder addresses and mobile numbers with other companies for them to market their own products and services.

5. Sodexo may also be required to disclose information to RBI or such other authority as may be required by RBI or under any other applicable law, relating to you and/or to the transactions entered using the Sodexo Premium Pass.

6. Telephone Monitoring/Recording: From time to time we may monitor and /or record telephone calls between you and Client Service Executive to assure the quality of our Client service or as required by applicable law.

7. You agree and provide your consent to share the above information including but not limited transaction history, card balance amount, usage pattern etc to your Employer/ our Client who has placed the order for your Card with Sodexo.

8. You agree and provide your consent to share the above information including but not limited transaction history, card balance amount, usage pattern etc to your Employer/ our Client who has placed the order for your Card with Sodexo

 

NO WARRANTIES

9. We are not responsible or liable to you

  1. for any loss or misuse of the Card,
  2. for any interruption of Card service,
  3. for the quality, safety, legality, or any other aspect of the products and services purchased from any Merchant with the Card. If a Merchant fails to honor the Card or discriminate the Consumer using other mode of payment, please notify Client Service Services at 022-69196919 / 022-49196919 or write to us at consumer@india.sodexo.com to report the incident immediately. If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability.

REGULATORY COMPLIANCE

The Premium Pass – Gift is classified as Prepaid Payment Instrument as defined under the Master Direction on Issuance and Operation of Pre-Paid Payment Instruments, which is governed by the Payment and Settlement Systems Act, 2007 (‘PSS Act, 2007’). All relevant Regulations will be binding on Sodexo, Client and the Consumer as applicable from time to time. The amount received from the Client for value of Premium Pass – Gift is deposited in an Escrow Account maintained with Citibank, to ensure honouring of payments against Valid Premium Pass – Gift transactions. The Client agrees to provide Sodexo with necessary information/documents as may be required to comply with Know Your Customer / Anti – Money Laundering & Combating Financial Terrorism Guidelines issued by RBI including any amendments thereto. The Client should immediately report all the suspicious transactions as defined under Anti-Money Laundering Guidelines to Sodexo on client@india.sodexo.com. Any change in the Government Policies, Rules or Regulations or any enactments or amendments thereto shall be applicable to the Client from time to time.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by the Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.

YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS

By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions by the Cardholder shall lie with the Consumer of the Card. During the term of the arrangement, Sodexo SVC India Private Limited (“Sodexo”) will be your exclusive provider of the Services.

CARDHOLDER LIABILITY

Cardholder liability arising out of an unauthorised payment transaction will be limited to:

Serial No: Particulars Maximum Consumer Liability
1 Contributory fraud / negligence / deficiency on the part of the Sodexo, irrespective of whether or not the transaction is reported by the Cardholder Zero
2 Third party breach where the deficiency lies neither with Sodexo nor with the Cardholder but lies
elsewhere in the system, and the Cardholder notifies Sodexo regarding the unauthorised payment
transaction. The per transaction Client liability in such cases will depend on the number of days
lapsed between the receipt of transaction communication by the Cardholder from Sodexo and the
reporting of unauthorised transaction by the Cardholder to Sodexo
a.Within three days# Zero
b.Beyond three days# Transaction value or ₹10,000/- per transaction, whichever is lower
3 In cases where the loss is due to negligence by the Cardholder, such as where he / she
has shared the payment credentials, the Cardholder will bear the entire loss until he / she reports
the unauthorised transaction to Sodexo. Any loss occurring after the reporting of the unauthorised
transaction shall be borne by Sodexo.
4 Sodexo may also, at their discretion, decide to waive off any Cardholder liability in
case of unauthorised electronic payment transactions even in cases of Cardholder negligence.

Sodexo Premium Pass Celebrations Dining Terms & Conditions


CARDHOLDER’S GUIDE FOR SODEXO PREMIUM PASS CELEBRATION DINING

These Terms and Conditions apply to and regulate the issuance and usage of the Sodexo Premium Pass Celebrations Dining. These terms and conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Sodexo from time to time.

1. ‘Client’ shall mean an organization which instructs ‘Sodexo’ to issue Premium Pass Dining for the exclusive use of its employees/ business associates etc.

2. ‘Consumer(s)’ shall mean an employee / business associate of the Client who will be issued a Premium Pass Dining for purchase of goods and/ or services.

3. ‘Intellectual Property’ shall mean and include all kinds of intellectual property including intellectual property in any software, name, signature, word, letter, numeral or any combination thereof, trademark, patent, design, logo, copyright including know-how, trade secret whether registered or not, belonging to a Party and/or its Affiliates;

4. ‘Mobile App’ is a so_x001D_ware application which allows a consumer to view and manage their Premium Pass Dining account using their mobile device.

5. ‘Merchant’ or ‘Merchant Establishment’ shall mean any restaurant or food outlet who has agreed to provide food or non-alcoholic beverages to the Consumer of Sodexo Premium Pass Dining and includes its successors and assigns.

6. ‘Premium Pass Dining’ is an electronic pre-paid instrument issued to the Client by Sodexo that may be used for purchasing food and beverages and includes Premium Pass Dining includes ‘Premium Pass – Celebrations Dining’ and ‘Premium Pass – Exclusive Dining’.

7. ‘Premium Pass – Celebrations Dining’ will be issued either in physical or virtual medium, that is non-reloadable PIN-based instrument issued with validity of 1 (one) year and with maximum balance of INR 10,000/- or such other amount as may be prescribed by the Regulatory Authority (RBI) from time to time.

8. ‘Premium Pass – Exclusive Dining’ means a non-personalized Pass that is non-reloadable PIN-based instrument issued with validity of 1 (one) year and with maximum balance of INR 10,000/- or such other amount as may be prescribed by the Regulatory Authority (RBI) from time to time.

9. ‘PIN’ shall mean the identification number which may be required by Consumer to authenticate a transaction.

10. ‘Sodexo’ shall mean ‘Sodexo SVC India Private Limited’ having its registered oce at 503 & 504, B Wing, Hiranandani Fulcrum, Sahar Road, Andheri (East), Mumbai – 400 099 and its representatives, successors and assigns.

11. ‘Valid Sodexo Premium Pass Dining’ or altered and conforms to Issuers guidelines or instructions issued from time to time.

CARD DELIVERY, ACTIVATION & VALIDITY

12. The Premium Pass Dining delivered by Sodexo and accepted at the Client’s Premises or any other delivery address as may be specified by the Client shall be treated as valid delivery of the Premium Pass Dining by Sodexo. Once the Premium Pass Dining is delivered as per the agreed terms, Sodexo will not be liable if the Premium Pass Dining is destroyed, damaged, lost, stolen regardless of whether it has been used or not. Sodexo shall not be liable for the failure of the Client or Consumer to use Premium Pass Dining in accordance with the terms of the agreement, for any reason whatsoever. The Client who have agreed to subscribe Premium Pass – Celebrations through virtual medium, no physical card/ instrument will be issued and the recipient will need to use the virtual card/ instrument only. Premium Pass Dining will be delivered to the Client or the Consumer in an inactive mode. The Premium Pass Dining needs to be activated before usage. Premium Pass Dining – Celebrations can be activated only by the Consumer but the activation process as defined by Sodexo may vary subject to availability of the feature at the time of placing order. However, Premium Pass Dining – Exclusive can be activated only by the Client. The Client undertakes that incase if the activation is done at its end, then the same be at its sole risk and liability for any consequences arising thereon. Premium Pass Dining activation details/ process will be communicated to the Consumer in the welcome letter/e-mail. The Client will inform the Consumer to sign on reverse of the Premium Pass Dining before usage.

The Premium Pass Dining is non-transferrable and should not be assigned or transferred in any way by the Consumer to any third party. Any Premium Pass Dining assigned, sold or otherwise transferred in violation of this provision may be invalidated or canceled. Unless prohibited by law, the Premium Pass Dining once activated, may be used to make purchases until the ‘Validity” period printed on the Premium Pass Dining has expired or the value becoming zero. Sodexo at its absolute discretion may terminate the Card.

Once order is invoiced, the amount belongs to the Consumer and will be governed as per the terms and conditions agreed between Sodexo and the Consumer.

CARD USAGE

13. The Premium Pass Dining shall be accepted by the Merchant identified by a sticker pasted at an apparent place in its establishment or through online Merchant website. The latest updated list of Merchants is available on the Sodexo Merchant Web Directory posted on the Sodexo website ‘www.sodexo.in’ or through Mobile App. The list of Merchants may get revised from time to time and it is the Consumer’s responsibility to check whether the Merchant accepts Premium Pass Dining. The Consumer can use the mobile app to check their Premium Pass Dining account balance, initiate payment, view transaction history, locate Merchants, change PIN etc. The Premium Pass Dining is accepted across Sodexo partner network of restaurants, eateries and online food delivery portals (as per the agreement between Sodexo and the client). However virtual card/ instrument can be used only on online food delivery merchants and portals on the Sodexo Partner network

14. The Premium Pass Dining issued by Sodexo does not facilitate balance transfer or cash withdrawal.

15. No interest shall be payable by Sodexo on the amount available/loaded on the card

16. Sodexo accepts no responsibility for any surcharge levied by a Merchant and debited to the Card Account.

17. The Consumer can use the mobile app to check their Premium Pass Dining account balance, initiate payment, view transaction history, change PIN etc.

18. The Merchant will sell to the Consumer, products and services, against the available Premium Pass Dining balance. Any payment request from a Consumer by means of the Premium Pass Dining gives rise to a systemic authorization request.

19. A purchase will not be authorized if it exceeds the available balance. However, if such a transaction is authorized, due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount.

20. The transaction may be rejected when

  1. the Premium Pass Dining is reported lost or stolen
  2. Sodexo is uncertain whether the transaction is authorized by the Consumer
  3. the Premium Pass Dining is expired or the available balance is not sufficient
  4. if the transaction PIN (where applicable) entered is incorrect
  5. the transaction parameters do not meet the parameters defined by the Client. Sodexo may temporarily “block” the Premium Pass Dining and attempt to contact the Consumer if Sodexo believes that transactions are unusual or appear suspicious.

21. Once the transaction is initiated and authorized, no stop payment request may be raised on any transaction originated by use of your Card.

22. The Cardholder is responsible for safeguarding the Card.

23. In case the Consumer is in receipt of lost or misplaced card, the same will be handed over to Sodexo.

24. Sodexo disclaims all representations and warranties with respect to the products and services provided under this Contract to Consumers including but not limited to any possible impact of such products and services on the Consumer, tax regime as well as the availability, the delivery and quality of the products and services purchased by the Consumer.

25. You may also use your card at various online Merchant that have an arrangement with Sodexo. While onboarding and enrolling yourself with the online Merchant, you may share various personal information on their respective website, the same will be subject to their Privacy Policy as listed on their respective website. Sodexo is not responsible or can be held responsible for any information shared by you with the online Merchant at the time of registration or placing the order.

APPLICABLE CHARGES

In consultation with our corporate clients, the following are standard charges applicable for cardholders unless agreed otherwise:

Type of Charges Sodexo Premium Pass Celebrations Dining
Card Replacement Fees ₹150
Inactive Card Fees ₹20 per month after
270 days of Inactivity
Insufficient Fund Fee ₹2 per transaction
Revalidation Fees NA

MOBILE APP

Sodexo will not generate any card statements (Physical/ PDF) to be sent across to the Consumer, but all registered Consumer can use the Mobile App to check their account balance, initiate payment, view transaction history, locate Sodexo’s Merchants, change PIN, raise reimbursement claims etc . SMS or e-mail alerts will be sent to the mobile number/ e-mail ID of registered Consumers.

CONSIDERATION AND PAYMENT TERMS

The Client shall pay to Sodexo fees & charges as mentioned on the Customer Application Form. However, there will be charges to be borne by the Consumer that will be deducted from the available balance on the Premium Pass Dining. The charges to be borne by the Consumer will also be communicated to them in the welcome letter/e-mail.

NOTIFICATION OF ERROR

In case of any query or support required the Consumer can write to Sodexo on: consumer@india.sodexo.com or call: 022-69196919/022-49196919 or visit: www.sodexo.in. In case of an erroneous transaction the Consumer must report the event within 3 days of transaction to Sodexo, failing which Consumer would be liable. We will immediately do a thorough investigation and revert with the findings, and our findings shall be final and conclusive. If Sodexo does not receive any information to the contrary within 3 days, it shall assume that the statement and the transactions are correct.

SAFE KEEP OF THE CARD

Keep the Card and PIN in a safe place. Keep the PIN separate from the Card and do not give or otherwise make available to others the Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Sodexo Premium Pass Dining.

LOST OR STOLEN CARDS / CARD BLOCKING AND REPLACEMENT

In case the Premium Pass Dining is misplaced/ stolen, the consumer can block the Premium Pass Dining over the Mobile App or by immediately reporting the same to Sodexo by calling Customer Care (Numbers: 022-69196919 / 022-49196919) and basis this request from the Consumer, the Premium Pass Dining will be blocked. The Consumer can then request for a replacement of Premium Pass Dining. On confirmation of this request to Sodexo, the consumer will be issued a replacement Premium Pass Dining and Sodexo will deduct the Consumer’s account with applicable charges and taxes towards issuance of the same. Sodexo is not responsible for any loss before the Premium Pass Dining is blocked. However, the replacement will not be applicable for Premium Pass Dining for which the Client has not shared the Consumer details with Sodexo.

CARD CANCELATION AND REFUND

The card will at all point of time remain the property of Sodexo and the Cardholder needs to return the card to Sodexo whenever requested. Once issued, a card can only be canceled by the Client and not the Cardholder. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from the Cardholder. If a Client requests Sodexo to cancel an active card, the same will be communicated to the Cardholder. Once a card is canceled the Cardholder must destroy the card or return it to Sodexo.

LIMITATIONS ON OUR LIABILITY

1. Sodexo will not accept any responsibility: –

  1. for any dealings’ the Merchant may have with the Consumer, including but not limited to the supply or quality of goods and services so availed or offered
  2. the refusal of Merchant Establishment to honour or accept the Premium Pass Dining
  3. the malfunction of any infrastructure available with the Merchant to accept Premium Pass Dining

2. Should the Consumer have any complaint relating to any Merchant, the same shall be resolved directly with the Merchant Establishment.

3. In no event shall ‘Sodexo’ be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages whatsoever including, without limitation, damages with regards to the quality of goods or services purchased by the Consumer including consumer experience or with regards to arrangement covered herein.

4. Notwithstanding this, the Client shall indemnify “Sodexo” against any loss, damages or injuries, claims, liabilities actions, suits, proceedings, demands made against “Sodexo” by any Consumer for any reason whatsoever arising out of the use of the Premium Pass Dining or arising on any breach of the provisions of this Contract.

MODIFICATION, CANCELLATION AND WAIVER

Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services related to use of the Sodexo Premium Pass Dining including any part of the Agreement without notice to you. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. You may visit https://www.sodexo.in/terms-and-conditions for the updated set of Sodexo Premium Pass Dining Terms and Conditions.

COMPLIANCE WITH LAW

The Sodexo Premium Pass Dining is governed by the Reserve Bank of India (“RBI”) guidelines and is also subject to directions/instructions issued by the regulators from time to time and Sodexo is not responsible or liable for any violation of applicable laws by the Consumer. All transactions done using the Sodexo Premium Pass Dining are subject to applicable Indian laws. The Consumer shall not use the Card for any unlawful activity. By using this Card, the Consumer(s) hereby declare that his/ her name does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by RBI from time to time.

DATA PROTECTION AND PRIVACY

10. During any Client Service call, we may request for information such as your phone number, date of birth, and postal code that you have provided to Sodexo at the time of registration. We may also obtain personal information about you, including information

  1. provided to us by the Client, such as your name and/or your address,
  2. provided by you at the time of activation/ KYC submission or during Client service calls, and about purchases made with the Card, such as the date, the amount and the place of purchase. For purposes of fraud prevention and regulatory compliance.

We will use this information to process Card transactions, provide Client service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis.

11. Sodexo reserves the right to disclose the information as received under the agreement, in strict confidence, to any third party as may be required on need basis for providing services under the Contract.

12. Sodexo reserves the right to disclose Client information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government

13. Sodexo may develop marketing programs and send you offer for products and services. We do not share Cardholder Information including Cardholder addresses and mobile numbers with other companies for them to market their own products and services.

14. Sodexo may also be required to disclose information to RBI or such other authority as may be required by RBI or under any other applicable law, relating to you and/or to the transactions entered using the Sodexo Premium Pass Dining.

15. Telephone Monitoring/Recording: From time to time we may monitor and /or record telephone calls between you and Client Service Executive to assure the quality of our Client service or as required by applicable law.

16. You agree and provide your consent to share the above information including but not limited transaction history, card balance amount, usage pattern etc to your Employer/ our Client who has placed the order for your Card with Sodexo.

17. You agree and provide your consent to share the above information including but not limited transaction history, card balance amount, usage pattern etc to your Employer/ our Client who has placed the order for your Card with Sodexo

NO WARRANTIES

We are not responsible or liable to you

  1. for any loss or misuse of the Card,
  2. for any interruption of Card service,
  3. for any interruption of Card service, for the quality, safety, legality, or any other aspect of the products and services purchased from any Merchant with the Card. If a Merchant fails to honor the Card or discriminate the Consumer using other mode of payment, please notify Client Service Services at 022-69196919 / 022-49196919 or write to us at consumer@india.sodexo.com to report the incident immediately. If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability.

REGULATORY COMPLIANCE

The Premium Pass Dining is classified as Prepaid Payment Instrument as defined under the Master Direction on Issuance and Operation of Pre-Paid Payment Instruments, which is governed by the Payment and Settlement Systems Act, 2007 (‘PSS Act, 2007’). All relevant Regulations will be binding on Sodexo, Client and the Consumer as applicable from time to time. The amount received from the Client for value of Premium Pass Dining is deposited in an Escrow Account maintained with Citibank, to ensure honouring of payments against Valid Premium Pass Dining transactions. The Client agrees to provide Sodexo with necessary information/documents as may be required to comply with Know Your Client / Anti – Money Laundering & Combating Financial Terrorism Guidelines issued by RBI including any amendments thereto. The Client should immediately report all the suspicious transactions as defined under Anti-Money Laundering Guidelines to Sodexo on client@india.sodexo.com. Any change in the Government Policies, Rules or Regulations or any enactments or amendments thereto shall be applicable to the Client from time to time.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by the Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.

YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS

By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions by the Cardholder shall lie with the Consumer of the Card. During the term of the arrangement, Sodexo SVC India Private Limited (“Sodexo”) will be your exclusive provider of the Services.

CARDHOLDER LIABILITY

Cardholder liability arising out of an unauthorised payment transaction will be limited to:

Serial No: Particulars Maximum Consumer Liability
1 Contributory fraud / negligence / deficiency on the part of the Sodexo, irrespective of whether or
not the transaction is reported by the Cardholder
Zero
2 Third party breach where the deficiency lies neither with Sodexo nor with the Cardholder but lies
elsewhere in the system, and the Cardholder notifies Sodexo regarding the unauthorised payment
transaction. The per transaction Client liability in such cases will depend on the number of days
lapsed between the receipt of transaction communication by the Cardholder from Sodexo and the
reporting of unauthorised transaction by the Cardholder to Sodexo
a.Within three days# Zero
b.Beyond three days# Transaction value or ₹10,000/- per transaction, whichever is lower
3 In cases where the loss is due to negligence by the Cardholder, such as where he / she
has shared the payment credentials, the Cardholder will bear the entire loss until he / she reports
the unauthorised transaction to Sodexo. Any loss occurring after the reporting of the unauthorised
transaction shall be borne by Sodexo.
4 Sodexo may also, at their discretion, decide to waive off any Cardholder liability in
case of unauthorised electronic payment transactions even in cases of Cardholder negligence.

Sodexo Premium Pass – Rewards Terms & Conditions


CARDHOLDER’S GUIDE FOR SODEXO PREMIUM PASS – REWARDS

These Terms and Conditions apply to and regulate the issuance and usage of the Sodexo Premium Pass – Rewards. These terms and conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Sodexo from time to time.

DEFINITIONS

1. ‘Client’ shall mean an organization which instructs ‘Sodexo’ to issue Premium Pass for the exclusive use of its employees/ business associates etc.

2. ‘Consumer(s)’ shall mean an employee / business associate of the Client who will be issued a Premium Pass for purchase of goods and/ or services.

3. ‘Intellectual Property’ shall mean and include all kinds of intellectual property including intellectual property in any software, name, signature, word, letter, numeral or any combination thereof, trademark, patent, design, logo, copyright including know-how, trade secret whether registered or not, belonging to a Party and/or its Affiliates;

4. ‘Mobile App’ is a software application which allows a consumer to view and manage their Premium Pass account using their mobile device.

5. ‘Merchant’ or ‘Merchant Establishment’ shall mean establishment, which accept / honour the Premium Pass against purchase of goods and services.

6. ‘Premium Pass – Rewards’ is a Card Scheme enabled electronic pre-paid instrument issued to the Client by Sodexo either in physical or virtual medium, that is reloadable PIN based instrument issued with validity of 3 (three) years and can have maximum balance of INR 1,00,000/- or such other amount subject to terms as may be prescribed by the Regulatory Authority (RBI) from time to time.

7. ‘PIN’ shall mean the identification number which may be required by Consumer to authenticate a transaction.

8. ‘Card Scheme’ shall include RUPAY, Mastercard, Visa or such other payment network as may be joined by Sodexo from time to time for settlement of funds with Merchant.

9. ‘Sodexo’ shall mean ‘Sodexo SVC India Private Limited’ having its registered oce at 503 & 504, B Wing, Hiranandani Fulcrum, Sahar Road, Andheri (East), Mumbai – 400 099 and its representatives, successors and assigns.

10. ‘Valid Sodexo Premium Pass – Rewards’ shall mean a Premium Pass – Rewards issued by Sodexo; not expired or mutilated or altered and conforms to Issuers guidelines or instructions issued from time to time.

CARD DELIVERY, ACTIVATION & VALIDITY

The Premium Pass – Rewards delivered by Sodexo and accepted at the Client’s Premises or any other delivery address as may be specified by the Client shall be treated as valid delivery of the Premium Pass – Rewards by Sodexo. Once the Premium Pass – Rewards is delivered as per the agreed terms, Sodexo will not be liable if the Premium Pass – Rewards is destroyed, damaged, lost, stolen regardless of whether it has been used or not. Sodexo shall not be liable for the failure of the Client or Consumer to use Premium Pass – Rewards in accordance with the terms of this agreement, for any reason whatsoever. The Client who have agreed to subscribe Premium Pass – Rewards through virtual medium, no physical card/ instrument will be issued and the recipient will need to use the virtual card/ instrument only. Premium Pass – Rewards will be delivered to the Client or the Consumer in an inactive mode. The Premium Pass – Rewards needs to be activated before usage. Premium Pass- Rewards can be activated only by the Consumer and the activation process as defined by Sodexo may vary subject to availability of the feature at the time of placing order Premium Pass – Rewards activation details/ process will be communicated to the Consumer in the welcome letter/e-mail. The Client will inform the Consumer to sign on reverse of the Premium Pass – Rewards before usage.

The Premium Pass – Rewards is non-transferrable and should not be assigned or transferred in any way by the Consumer to any third party. Any Premium Pass – Rewards assigned, sold or otherwise transferred in violation of this provision may be invalidated or canceled. Unless prohibited by law, the Premium Pass – Rewards once activated, may be used to make purchases until the ‘Validity” period printed on the Premium Pass – Rewards has expired or the value becoming zero. Sodexo at its absolute discretion may terminate the Card.

Once order is invoiced, the amount belongs to the Consumer and will be governed as per the terms and conditions agreed between Sodexo and the Consumer.

CARD USAGE

11. The Premium Pass – Rewards is accepted at all electronic Point-of-Sale Terminals or through Online Merchant website in India which have been enabled for Card Scheme acceptance. However the Virtual Card/ instrument can be used to make purchases only through online Merchant websites enabled to accept Card Scheme.

12. The Premium Pass – Rewards issued by Sodexo does not facilitate balance transfer or cash withdrawal

13. No interest shall be payable by Sodexo on the amount available/loaded on the card

14. Sodexo accepts no responsibility for any surcharge levied by a Merchant and debited to the Card Account.

15. The Consumer can use the mobile app to check their Premium Pass – Rewards account balance, initiate payment, view transaction history, change PIN etc.

16. The Merchant will sell to the Consumer, products and services, against the available Premium Pass – Rewards balance. Any payment request from a Consumer by means of the Premium Pass – Rewards gives rise to a systemic authorization request.

17. A purchase will not be authorized if it exceeds the available balance. However, if such a transaction is authorized, due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount.

18. The transaction may be rejected when

  1. the Premium Pass – Rewards is reported lost or stolen;
  2. Sodexo is uncertain whether the transaction is authorized by the Consumer
  3. the Premium Pass – Rewards is expired or the available balance is not sufficient;
  4. if the transaction PIN (where applicable) entered is incorrect
  5. the transaction parameters do not meet the parameters defined by the Client. Sodexo may temporarily “block” the Premium Pass – Rewards and attempt to contact the Consumer if Sodexo believes that transactions are unusual or appear suspicious.

19. Once the transaction is initiated and authorized, no stop payment request may be raised on any transaction originated by use of your Card.

20. The Cardholder is responsible for safeguarding the Card.

21. In case the Consumer is in receipt of lost or misplaced card, the same will be handed over to Sodexo.

22. Sodexo disclaims all representations and warranties with respect to the products and services provided under this Contract to Consumers including but not limited to any possible impact of such products and services on the Consumer, tax regime as well as the availability, the delivery and quality of the products and services purchased by the Consumer.

APPLICABLE CHARGES

In consultation with our corporate clients, the following are standard charges applicable for cardholders unless agreed otherwise:

Type of Charges Sodexo Premium Pass Rewards
Card Replacement Fees ₹150
Inactive Card Fees ₹20 per month after
270 days of Inactivity
Insufficient Fund Fee ₹2 per transaction

MOBILE APP

Sodexo will not generate any card statements (Physical/ PDF) to be sent across to the Consumer, but all registered Consumer can use the Mobile App to check their account balance, initiate payment, view transaction history, locate Sodexo’s Merchants, change PIN, raise reimbursement claims etc . SMS or e-mail alerts will be sent to the mobile number/ e-mail ID of registered Consumers.

CONSIDERATION AND PAYMENT TERMS

The Client shall pay to Sodexo fees & charges as mentioned on the Client Application Form. However, there will be charges to be borne by the Consumer that will be deducted from the available balance on the Premium Pass – Rewards. The charges to be borne by the Consumer will also be communicated to them in the welcome letter/e-mail.

NOTIFICATION OF ERROR

In case of any query or support required the Consumer can write to Sodexo on: consumer@india.sodexo.com or call: 022-69196919/022-49196919 or visit: www.sodexo.in. In case of an erroneous transaction the Consumer must report the event within 3 days of transaction to Sodexo, failing which Consumer would be liable. We will immediately do a thorough investigation and revert with the findings, and our findings shall be final and conclusive. If Sodexo does not receive any information to the contrary within 3 days, it shall assume that the statement and the transactions are correct.

SAFE KEEP OF THE CARD

Keep the Card and PIN in a safe place. Keep the PIN separate from the Card and do not give or otherwise make available to others the Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Sodexo Premium Pass – Rewards.

LOST OR STOLEN CARDS / CARD BLOCKING AND REPLACEMENT

In case the Premium Pass – Rewards is misplaced/ stolen, the consumer can block the Premium Pass – Rewards over the Mobile App or by immediately reporting the same to Sodexo by calling Customer Care (Numbers: 022-69196919 / 022-49196919) and basis this request from the Consumer, the Premium Pass – Rewards will be blocked. The Consumer can then request for a replacement of Premium Pass – Rewards. On confirmation of this request to Sodexo, the consumer will be issued a replacement Premium Pass – Rewards and Sodexo will deduct the Consumer’s account with applicable charges and taxes towards issuance of the same. Sodexo is not responsible for any loss before the Premium Pass – Rewards is blocked.

CARD CANCELLATION AND REFUND

The Premium Pass – Rewards is and will be the property of Sodexo at all times and shall be returned to Sodexo unconditionally and immediately upon request. Once issued, a card can only be canceled by the Client and not the Cardholder. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from the Cardholder. If a Client requests Sodexo to cancel an active card, the same will be communicated to the Cardholder. Once a card is canceled the Cardholder must destroy the card or return it to Sodexo.

LIMITATIONS ON OUR LIABILITY

1. Sodexo will not accept any responsibility:

  1. for any dealings the Merchant may have with the Consumer, including but not limited to the supply or quality of goods and services so availed or offered
  2. the refusal of Merchant Establishment to honour or accept the Premium Pass – Rewards
  3. the malfunction of any infrastructure available with the Merchant to accept Premium Pass – Rewards

2. Should the Consumer have any complaint relating to any Merchant, the same shall be resolved directly with the Merchant Establishment.

3. In no event shall ‘Sodexo’ be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages whatsoever including, without limitation, damages with regards to the quality of goods or services purchased by the Consumer including consumer experience or with regards to arrangement covered herein.

4. Notwithstanding this, the Client shall indemnify “Sodexo” against any loss, damages or injuries, claims, liabilities actions, suits, proceedings, demands made against “Sodexo” by any Consumer for any reason whatsoever arising out of the use of the Premium Pass – Rewards or arising on any breach of the provisions of this Contract.

MODIFICATION, CANCELATION AND WAIVER

Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services related to use of the Sodexo Premium Pass – Rewards including any part of the Agreement without notice to you. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. You may visit https://www.sodexo.in/terms-and-conditions for the updated set of Sodexo Premium Pass – Rewards Terms and Conditions.

COMPLIANCE WITH LAW

The Sodexo Premium Pass – Rewards is governed by the Reserve Bank of India (“RBI”) guidelines and is also subject to directions/instructions issued by the regulators from time to time and Sodexo is not responsible or liable for any violation of applicable laws by the Consumer. All transactions done using the Sodexo Premium Pass – Rewards are subject to applicable Indian laws. The Consumer shall not use the Card for any unlawful activity. By using this Card, the Consumer(s) hereby declare that his/ her name does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by RBI from time to time.

DATA PROTECTION AND PRIVACY

1. During any Client Service call, we may request for information such as your phone number, date of birth, and postal code that you have provided to Sodexo at the time of registration. We may also obtain personal information about you, including information

  1. provided to us by the Client, such as your name and/or your address,
  2. provided by you at the time of activation/ KYC submission or during Client service calls, and about purchases made with the Card, such as the date, the amount and the place of purchase. For purposes of fraud prevention and regulatory compliance.

We will use this information to process Card transactions, provide Client service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis.

2. Sodexo reserves the right to disclose the information as received under the agreement, in strict confidence, to any third party as may be required on need basis for providing services under the Contract.

3. Sodexo reserves the right to disclose Client information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Governmen

4. Sodexo may develop marketing programs and send you offer for products and services. We do not share Cardholder Information including Cardholder addresses and mobile numbers with other companies for them to market their own products and services.

5. Sodexo may also be required to disclose information to RBI or such other authority as may be required by RBI or under any other applicable law, relating to you and/or to the transactions entered using the Sodexo Premium Pass – Rewards.

6. Telephone Monitoring/Recording: From time to time we may monitor and /or record telephone calls between you and Client Service Executive to assure the quality of our Client service or as required by applicable law.

7. You agree and provide your consent to share the above information including but not limited transaction history, card balance amount, usage pattern etc to your Employer/ our Client who has placed the order for your Card with Sodexo.

NO WARRANTIES

We are not responsible or liable to you

  1. for any loss or misuse of the Card,
  2. for any interruption of Card service,
  3. for the quality, safety, legality, or any other aspect of the products and services purchased from any Merchant with the Card. If a Merchant fails to honor the Card or discriminate the Consumer using other mode of payment, please notify Client Service Services at 022-69196919 / 022-49196919 or write to us at consumer@india.sodexo.com to report the incident immediately. If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability.

REGULATORY COMPLIANCE

The Premium Pass – Rewards is classified as Prepaid Payment Instrument as defined under the Master Direction on Issuance and Operation of Pre-Paid Payment Instruments, which is governed by the Payment and Settlement Systems Act, 2007 (‘PSS Act, 2007’). All relevant Regulations will be binding on Sodexo, Client and the Consumer as applicable from time to time. The amount received from the Client for value of Premium Pass – Rewards is deposited in an Escrow Account maintained with Citibank, to ensure honouring of payments against Valid Premium Pass – Rewards transactions. The Client agrees to provide Sodexo with necessary information/documents as may be required to comply with Know Your Customer / Anti – Money Laundering & Combating Financial Terrorism Guidelines issued by RBI including any amendments thereto. The Client should immediately report all the suspicious transactions as defined under Anti-Money Laundering Guidelines to Sodexo on client@india.sodexo.com. Any change in the Government Policies, Rules or Regulations or any enactments or amendments thereto shall be applicable to the Client from time to time.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by the Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.

YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS

By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions by the Cardholder shall lie with the Consumer of the Card. During the term of the arrangement, Sodexo SVC India Private Limited (“Sodexo”) will be your exclusive provider of the Services.

CARDHOLDER LIABILITY

Cardholder liability arising out of an unauthorised payment transaction will be limited to:

Serial No: Particulars Maximum Consumer Liability
1 Contributory fraud / negligence / deficiency on the part of the Sodexo, irrespective of whether or
not the transaction is reported by the Cardholder
Zero
2 Third party breach where the deficiency lies neither with Sodexo nor with the Cardholder but lies
elsewhere in the system, and the Cardholder notifies Sodexo regarding the unauthorised payment
transaction. The per transaction Client liability in such cases will depend on the number of days
lapsed between the receipt of transaction communication by the Cardholder from Sodexo and the
reporting of unauthorised transaction by the Cardholder to Sodexo
a.Within three days# Zero
b.Beyond three days# Transaction value or ₹10,000/- per transaction, whichever is lower
3 In cases where the loss is due to negligence by the Cardholder, such as where he / she
has shared the payment credentials, the Cardholder will bear the entire loss until he / she reports
the unauthorised transaction to Sodexo. Any loss occurring after the reporting of the unauthorised
transaction shall be borne by Sodexo.
4 Sodexo may also, at their discretion, decide to waive off any Cardholder liability in
case of unauthorised electronic payment transactions even in cases of Cardholder negligence.

Sodexo Multi-Benefit Card Terms & Conditions


CONSUMER’S GUIDE FOR SODEXO MULTI-BENEFIT CARD

These Terms & Conditions apply to and regulate the issuance and usage of Sodexo Multi-Benefit provided by Sodexo SVC India Pvt. Ltd. These Terms & Conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Sodexo from time to time.

DEFINITIONS

1.1 ‘Client’ shall mean an organization which instructs ‘Sodexo’ to issue Meal/ Multi-Benefit Pass for the exclusive use of its employees/business associates etc.

1.2 ‘Consumer(s)’ shall mean an employee/ business associate of the Client who will be issued a valid Meal/ Multi-Benefit Pass by Sodexo.

1.3 ‘Hybrid Card’ is a single card that is combination of Meal Pass and Multi-Benefit Pass issued by Sodexo whereby the Meal Pass may be used through the Mag Stripe option at Sodexo’s Merchant Network and the Multi-Benefit Pass may be used through the EMV chip option for other benefits operated on a Scheme Based network.

1.4 ‘Merchant’ shall mean Sodexo’s Merchant or any participating outlet accepting scheme based cards.

1.5 ‘Meal Pass’ is a meal benefit service offered by Sodexo that will be used for purchasing food and non-alcoholic beverages (excluding tobacco) from Sodexo’s Merchant Network and can be used through Mag stripe option of Hybrid Card.

1.6 ‘Mobile App’ is a software application which allows a consumer to view and manage their Multi-Benefit Pass (Hybrid Card) account using their mobile device.

1.7 . ‘Multi Benefit’ includes all the employee benefit solutions that are issued through Hybrid Card; operated either through Scheme Based Network or Sodexo’s Proprietary Network.

1.8 ‘Multi-Benefit Pass’ is a package of employee benefits services offered by Sodexo to the employees/ business associate of the Client through issuance of Hybrid Card operated on Scheme Based Network that includes Gift Pass, Fuel Pass, Communication Pass, Dress Pass and various other services but does not include Meal Pass.

1.9 ‘Scheme’ is the registered Payment Network operated by Rupay, Visa, Mastercard and others.

1.10 ‘Sodexo’ shall mean ‘Sodexo SVC India Private Limited’ having its registered office at 503/ 504, B Wing, Hiranandani Fulcrum, Sahar Road, Andheri (East), Mumbai – 400 099 and its representatives, successors and assigns

1.11 ‘Sodexo’s Merchant’ shall mean any person or entity that has an agreement with Sodexo to accept Meal Pass against purchase of food and non-alcoholic beverages (excluding tobacco).

1.12 ‘PIN’ shall mean the identification number which will be required by the Consumer to authenticate a transaction and avail other services from time to time.

1.13 ‘Valid Hybrid Card’ shall mean Hybrid Card issued by Sodexo; not expired or mutilated or altered and conforms to Issuers guidelines or instructions issued from time to time.

1.14 ‘Wallet(s)’ is a pre-paid account for the services availed in which the money can be stored and used for any future transaction.

CARD ACTIVATION & VALIDITY

Your Hybrid Card (hereinafter referred to as ‘ Card’) must be activated before you can use it. You can activate your Card online. (Please refer to the FAQ section for more information on card activation) Once your Card is activated, it may be used until the “Validity” date printed on the Card. On that date, unless prohibited by applicable law, the Card and any available balance will expire and you can no longer use the Card or access the available balance. However, the said Card can be revalidated on deduction of such fees from the balance of Card as may be levied by Sodexo from time to time.

Once order is invoiced, the amount belongs to the Consumer and will be governed as per the terms and conditions agreed between Sodexo and the Consumer.

LOADING OF MEAL AND MULTI-BENEFIT PASS

The Meal/ Multi-Benefit Pass will be loaded as per the instructions received from the Client from time to time. There are two options available for loading the Multi-Benefit Pass viz;

(a) Allowance: The respective benefit wallet will be loaded in advance as per the instructions received from the Client. The amount loaded in this wallet will be used only at the restricted Merchant network of the scheme based operator basis the services availed by the Client from Sodexo.

(b) Reimbursement– In this model, the Consumer will seek the reimbursement for the expenses incurred by uploading the copy of original bills through their mobile app. The bills will be verified and if legible, the amount will be credited when the client authorizes the claims and places a load order towards reimbursement. This money will be loaded on to the reimbursement wallet of the Consumer that may be used at the entire Merchant network of scheme based operator.

CARD USAGE

4.1 The facility of balance transfer from one Card to another, cash withdrawal facility and the facility to make offline / MOTO transactions shall not be available on the Card. No interest shall be payable by Sodexo on the amount available/loaded on the Card. The Merchant will obtain authorization for the amount of your transaction. A transaction will not be authorized if it exceeds the available balance. In the event that such a transaction is authorized, due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount. However, in case if you do not have sufficient balance under one benefit then, the system will utilize your gift account balance followed with utilization of reimbursement account. (Please refer to the FAQ section for more information)

4.2 We may refuse to authorize a Card transaction if:
(a) the Card is reported lost or stolen;
(b) we are uncertain whether the transaction is authorized by you;
(c) the card has expired;
(d) the available balance is insufficient;
(e) the transaction PIN entered is incorrect; or
(f) the transaction parameters do not meet the parameters defined by the Client

4.3 We may temporarily “block” the Card and attempt to contact you if we note that your transactions are unusual or appear suspicious. You are responsible for safeguarding the Card and do not have the right to stop payment on any transaction originated by use of your Card. The Card will at all points of time remain the property of Sodexo and the Consumer needs to return the card to Sodexo whenever requested. In case the Consumer is in receipt of a lost or misplaced card, the same should be handed over to Sodexo immediately.

APPLICABLE CHARGES

In consultation with our corporate clients, the following are standard charges applicable for cardholders unless agreed otherwise:

Type of Charges Sodexo Multi-Benefit Pass / Sodexo Flexi-Benefits Pass
Card Replacement Fees ₹150
Inactive Card Fees ₹20 per month after 180
days of Inactivity
Insufficient Fund Fee ₹2 per transaction

FUEL SURCHARGE

(a) Fuel Surcharge levied, if any, on transactions at Fuel Stations is at the sole discretion of the Fuel station and the Bank whose terminal is used at the fuel station. Sodexo does not levy any surcharge to the cardholder.

(b) If the bank levies surcharge on the fuel transaction, the same is debited from Cardholders balance. Sodexo accepts no responsibility for the surcharge debits to the balance available on the Card.

MOBILE APP

Sodexo will not generate any card statements (Physical/ PDF) to be sent across to the Consumer, but all registered Consumer can use the Mobile App to check their account balance, initiate payment, view transaction history, locate Sodexo’s Merchants, change PIN, raise reimbursement claims etc . SMS or e-mail alerts will be sent to the mobile number/ e-mail ID of registered Consumers.

NOTIFICATION OF ERROR

In case of any query or support required the Consumer can write to Sodexo on: consumer@india.sodexo.com or call: 022-69196919/022-49196919 or visit: sodexobenefitsindia.com. In case of an erroneous transaction the Consumer must report the event within 3 days of transaction to Sodexo, failing which Consumer would be liable. We will immediately do a thorough investigation and revert with the findings, and our findings shall be final and conclusive. If Sodexo does not receive any information to the contrary within 3 days, it shall assume that the statement and the transactions are correct.

SAFE KEEP OF THE CARD

This Card is valid only in India. Keep your Card number and PIN in a safe place. Keep the PIN separate from your Card and do not give or otherwise make available to others your Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Cards.

LOST OR STOLEN CARDS / CARD BLOCKING AND REPLACEMENT

In case the Card is misplaced/ stolen, the Consumer can block the Card through Sodexo Web Portal or Mobile App or by calling on the help line number. The lost Card will be blocked and the available amount less charges and taxes would be issued to the Consumer through a new Card. Sodexo is not responsible for any loss before the Hybrid Card is blocked.

CARD CANCELLATION AND REFUND

The Card issued to you shall remain the property of Sodexo and shall be surrendered to Sodexo, on request. Once issued, a card can only be cancelled by the Client and not the Consumer. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from Consumers. If a Client requests Sodexo to cancel a particular active card the same will be communicated to you. Once a card is cancelled the Consumer must return it to Sodexo or destroy the Card on receipt of such instructions.

LIMITATIONS ON OUR LIABILITY

11.1. The Merchant shall solely be responsible for the quality of product or services sold by the Merchant to the Consumer. It is distinctly understood that Sodexo bears no responsibility for the products and services sold by the Merchant.

11.2. Sodexo is not responsible or liable for any special, indirect, incidental, consequential, punitive or exemplary damages, including, but not limited to, lost profits in connection with this arrangement.

MODIFICATION, CANCELLATION AND WAIVER

Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services related to use of Card with or without notice to you. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. You may visit https://www.sodexo.in/terms-and-conditions the updated set of Multi-Benefit Terms and Conditions.

COMPLIANCE WITH LAW

The Card is governed by the Reserve Bank of India (“RBI”) and is subject to directions/instructions issued by the regulator from time to time. Sodexo is not responsible or liable for any violation of applicable laws by the Consumer. All transactions done by using Card are subject to applicable Indian laws. The Consumer shall not use the Card for any unlawful activity. By using this Card, the Consumer(s) hereby declares that his/ her name does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by the RBI from time to time.

DATA PROTECTION AND PRIVACY

During any Client Care service call, we may request for information such as your phone number and /or email, date of birth, and postal code that you have provided to Sodexo at the time of registration. We may also obtain personal information about you, including information

(I) provided to us by the Client, such as your name and/or your address

(ii) provided by you at the time of activation/ KYC submission or during Client service calls

(iii) about purchases made with the Card, such as the date, the amount and the place of purchase. For purposes of fraud prevention and regulatory compliance, we may also obtain information from providers of identity verification and demographic information data. We will use this information to process Card transactions, provide Client service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis. We may provide certain Information to others outside of Sodexo as permitted by any law, such as to government entities or other third parties as for the purpose as stated herein. We may develop marketing programs and send you offers for products and services. We do not share Consumer Information including Consumer addresses and mobile numbers with other companies for them to market their own products and services. We may also be required to disclose information to the RBI or such other authority as may be required by the RBI or under any other applicable law, relating to you and/or to the transactions using the Card.

You agree and provide your consent to share the above information including but not limited transaction history, card balance amount, usage pattern etc to your Employer/ our Client who has placed the order for your Card with Sodexo.

TELEPHONE MONITORING/RECORDING

From time to time we may monitor and /or record telephone calls between you and Client Care Executive to assure the quality of our Client service or as required by applicable law.

CARD MERCHANT USAGE

The Consumer can use the Meal Pass/ Multi-Benefit Pass either through the Hybrid Card or through its e-wallet on their mobile app in the following manner:
a) MEAL PASS: The Consumer can use the Meal Pass at Sodexo’s Merchant network available on the Sodexo Merchant Web Directory posted on the Sodexo website ‘sodexobenefitsindia.com’ or through Mobile App/ SMS based service. The list of Sodexo’s Merchants may get revised from time to time and it is the Consumer’s responsibility to check whether the Merchant accepts Meal Pass.
b) MULTI-BENEFIT PASS: The Multi-Benefit Pass can be used at the restricted network of scheme based operator as per the services availed and instructions received from the Client.

You may also use your card at various online Merchant that have an arrangement with Sodexo. While onboarding and enrolling yourself with the online Merchant, you may share various personal information on their respective website, the same will be subject to their Privacy Policy as listed on their respective website. Sodexo is not responsible or can be held responsible for any information shared by you with the online Merchant at the time of registration or placing the order.

NO WARRANTIES

17.1 We are not responsible or liable to you:
(a) for any loss or misuse of the Card,
(b) for any interruption of Card service,
(c) for the quality, safety, legality, or any other aspect of the food and non-alcoholic beverages purchased from any Merchant with the Card.

17.2 If a Merchant fails to honour the Card or provide special offers given to other Bank Consumers, please notify Client Care Services at 022-69196919 / 022- 49196919 or write to us at Consumer@india.sodexo.com to report the incident immediately. If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability. However, the Consumer should notify
Sodexo of this complaint immediately. We will do a thorough investigation and revert with the findings and our findings shall be final and conclusive.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.

YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS

By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions shall lie with the Consumer of the Card.

CARDHOLDER LIABILITY

Cardholder liability arising out of an unauthorised payment transaction will be limited to:

Serial No: Particulars Maximum Consumer Liability
1 Contributory fraud / negligence / deficiency on the part of the Sodexo, irrespective of whether or
not the transaction is reported by the Cardholder
Zero
2 Third party breach where the deficiency lies neither with Sodexo nor with the Cardholder but lies
elsewhere in the system, and the Cardholder notifies Sodexo regarding the unauthorised payment
transaction. The per transaction Client liability in such cases will depend on the number of days
lapsed between the receipt of transaction communication by the Cardholder from Sodexo and the
reporting of unauthorised transaction by the Cardholder to Sodexo
a.Within three days# Zero
b.Beyond three days# Transaction value or ₹10,000/- per transaction, whichever is lower
3 In cases where the loss is due to negligence by the Cardholder, such as where he / she
has shared the payment credentials, the Cardholder will bear the entire loss until he / she reports
the unauthorised transaction to Sodexo. Any loss occurring after the reporting of the unauthorised
transaction shall be borne by Sodexo.
4 Sodexo may also, at their discretion, decide to waive off any Cardholder liability in
case of unauthorised electronic payment transactions even in cases of Cardholder negligence.