Sodexo Meal Card user FAQs

Sodexo Meal Pass is a rupee-denominated reloadable PIN based magnetic stripe prepaid card. It is a closed user group card that is accepted at Sodexo Merchant outlets that serve ready to eat food and non-alcoholic beverages. This card comes with a 5-year validity.

The Sodexo Meal Pass will be loaded with an amount decided by your HR. Please check with your HR on the monthly load value of your Sodexo Meal Card.

The card is dispatched in an inactive mode for security reasons. The card must be activated before usage.

• The Sodexo Meal Pass is dispatched in an inactive mode for security reasons. The card must be activated before usage which can be done by following some simple instructions mentioned in the welcome kit that you will receive along with the card.
• Activate your card online by visiting the card activation portal https://activation.sodexobrs.com
• • Enter your official registered email address/ mobile number
• • Enter the 12-digit card reference number (mentioned on the Welcome Letter)
• • Click on ‘Get Activation Code’
• • Provide Officially Valid Document* details to complete KYC
• • Enter activation code (received on email/ SMS)
• • Complete OTP-based mobile number verification
• • Click on ‘Activate Card’

Officially Valid documents include Passport, Driving License, Voter ID, PAN Card. In case of PAN card, additional Proof of address documents like Bank Statement, Electricity Bill, Landline bill (not mobile), Leave & License Agreement/Rent Agreement of house are to be provided.

You can save up to ₹22,000 in taxes and exclusive deals every year with Sodexo Meal Card. You can calculate the amount you can save with Sodexo Meal Card at http://sodexo.live/savings

• The Sodexo Meal Pass integrates with Zeta’s digital platform to offer several benefits for employees. Downloading the Zeta app on your smartphone has the following benefits:
• Multiple ways to pay: Use your Sodexo Meal Pass at online and offline food stores and pay using:
• • QR code – Just scan the QR code at the merchant outlet and punch the amount
  • Shop ID – Enter the merchant’s Shop ID and pay
  • Zeta code – Click on “Zeta Code”, generate an OTP by tapping on the screen, share the OTP with the vendor to pay and you’re done!
  • Provide Officially Valid Document* details to complete KYC
  • Enter activation code (received on email/ SMS)
  • Complete OTP-based mobile number verification
  • Click on ‘Activate Card’
• SuperPIN – It’s alright to forget your static PIN because you have the SuperPIN to your rescue. The SuperPIN is a dynamic PIN that is generated every two minutes on your app
• Integrated food apps – Buy food directly via the integrated food ordering apps
• Merchant outlets – Access the Sodexo Merchant Directory on the app
• Exclusive offers and discounts – Avail exclusive offers and discounts
• Block and unblock card – Cards can be blocked or unblocked as per your needs
• Track spends – Real-time in-app notifications on spends and credits
• Access transaction history – Access transaction history on-the-go

Officially Valid documents include Passport, Driving License, Voter ID, PAN Card. In case of PAN card, additional Proof of address documents like Bank Statement, Electricity Bill, Landline bill (not mobile), Leave & License Agreement/Rent Agreement of house are to be provided.

Yes, the Sodexo Meal Pass is a PIN-based card. You will receive your static PIN as part of the card welcome kit. You can also generate a SuperPIN on your own using the Zeta app. This SuperPIN is dynamic and generates every two minutes.

You will need to memorise your PIN if you have not downloaded the Zeta app. If you have downloaded the Zeta app, you can simply use the SuperPIN feature.

Yes, you will need to memorise the card PIN, as you will need to enter this PIN when making a purchase transaction.

Yes, you will receive SMS alerts from Sodexo for your purchase and load transactions. To receive SMS alerts, your mobile number must be registered with Sodexo. If your mobile number has not been provided by your employer, you can register the same with Sodexo at the time of card activation on the activation portal. You can also update your mobile number on the Zeta app. Please update the same to help us serve you better.

There are no charges applicable on purchase transactions with the Sodexo Meal Pass.

No charges are levied to use the services of the Sodexo Meal Pass to the cardholder. However, additional charges might be levied in case of below circumstances:

• Card Replacement Fee: ₹150/- for lost/ misplaced cards. Replacements due to technical issues are free of cost on a case to case basis
• Insufficient Fund Fee: ₹2 per transaction that is declined due to insufficient balance
• Inactive Card Fee
  • Meal Pass/ Resto Pass/ Cafeteria Pass – ₹20/- in case of below:
    • No credit to card for a period of 90 days

    AND

    • No card transactions for a period of 90 days

The Sodexo Meal Pass can be used to purchase food and non-alcoholic beverages at Sodexo-affiliated merchant outlets

You can use your Sodexo Meal Pass to make payments against home delivery if the merchant you are purchasing from is equipped to support the same.

Your Sodexo Meal Pass can be used for online payments for the purchase of food and non-alcoholic beverages. Currently, this has been enabled at selected popular online food merchants.

• There are two ways to find the merchant directory:
• Download the Zeta mobile app and click on the ‘Merchant List’ option to view the list of Sodexo Merchant outlets
• Find the Sodexo Merchant Web directory on http://sodexo.live/directory

No. As per law, the card can only be used to purchase food and non-alcoholic beverages

The different methods to pay using the Zeta app are as mentioned below:

• Zeta Code – Click on “Zeta Code”, generate an OTP by tapping on the screen, share the OTP with the vendor to pay and you’re done! Get the receipt for your purchase instantly.
• QR code – Just scan the QR code at the merchant outlet and punch the amount to pay in less than 3 seconds
• Shop ID – Enter the merchant’s Shop ID and pay the amount

Please note that the above-mentioned payment methods can only be used at merchant outlets that have been enabled to accept such payments and will not be available at all Sodexo-affiliated merchant outlets.

Know your customer (‘KYC’) is the process of a business (Sodexo) identifying and verifying its consumers (Sodexo Card Users). KYC guidelines are issued by the Reserve Bank of India (RBI). As per the RBI Master Direction, it is mandatory for all prepaid instrument issuers to complete their KYC. Currently Sodexo captures KYC information at the time of card activation itself.

RBI guidelines specify capturing and validating consumer information for certain value issued on prepaid cards. At the time of activating the card Sodexo obtains KYC details – minimum details (mandatory) and complete KYC (optional) of the consumer.

• If user provided minimum details the following rules apply:
  • Balance on Card (at any point) should be ≤ ₹10,000*
  • Cumulative credits per month should be ≤ ₹10,000*
  • Cumulative of debits per month ≤ ₹10,000*
  • Cumulative load per FY ≤ ₹1,00,000*

Within 12 months from the date of card issuance, the user will need to complete KYC, if not, no further credit allowed on the card.

Once the user completes KYC the card can be loaded with a value of up to ₹1,00,000*

*Note: These limits are prescribed by RBI and are subject to changes as and when mandated by RBI.

You can change the card PIN via the Zeta app available on your smartphone or desktop.

You can generate a new card PIN using the Zeta app on your smartphone or desktop or by simply using the dynamic SuperPIN to make transactions.

The card gets blocked when there are 3 consecutive attempts with a wrong PIN. However, this is a temporary block and it last for 24 hours only.

There are two ways to reset your password:

• To reset your password through Zeta App, you need to first have your email ID updated on the app. Simply visit the Menu on Home Screen, click on ‘Edit Your Profile’ and update your email ID to make sure you can use this option. If email ID already updated, simply click on ‘Forgot Password’ on login screen.
• Alternatively, you can call our toll-free number 1800 267 3030.

Every time you make a purchase, you will receive an email/SMS notification stating the updated card balance. You can also view card balance on the Zeta app on your smartphone or desktop.

If you’re using the Zeta app to make payments, you can rest assured that your meal card can never be misused. With the SecureShield feature in our app, we’ve brought security into your hands. The SecureShield comprises of:

SuperPIN – A dynamic PIN that’s valid for one transaction only

Swipe2Pay – With Swipe2Pay, all you need to do is swipe on the secure dialog that is presented by Zeta on your phone to complete your online transactions. It is perfectly safe, fast and convenient.

To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the card together. If you have lost your card, please block your card at the earliest to avoid misuse of the card. You can block and unblock your card through the Zeta mobile app.

On loss of the card, you can easily block your card using the Zeta app in just a click. Open your Zeta app, go to ‘Settings’, click on your ‘Sodexo Meal Pass’ and turn on the ‘Block temporarily’ button to prevent transactions on your card. You can also reach out to Sodexo Customer Service team. The lost card will be blocked and the available amount would be issued to the cardholder in a replacement card only after the cardholder requests for a replacement card. You can raise a request for the replacement card by logging in on desktop interface.

Yes, you will be charged a card replacement fee as mentioned in your welcome letter

Kindly share the details of your favorite outlets at http://sodexo.live/suggest-us Sodexo will try to affiliate outlet of your choice in the network.

Yes, an insufficient fund fee as mentioned in your welcome letter will be charged for every transaction that is declined due to insufficient balance on card.

You can block your card by calling our customer service centres OR email us at consumer@india.sodexo.com (TAT – 2 working days) OR visit the Zeta app to block/replace your card

Kindly share the details of your favorite outlets at https://www.sodexo.in/users/suggest-an-outlet/ Sodexo will try to affiliate outlet of your choice in the network.

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