Mentoring: A performance boost for companies and employees

As companies look to develop the careers of their employees, without resorting to personalized and expensive training, mentoring has never been so popular. Tailored to the specific needs of their company, and delivered at little or no cost, mentoring can be provided with a variety of objectives - from on-boarding new hires to improving collaboration and promoting inclusion. Add the more familiar role of passing on experience to younger, talented employees, and it’s easy to understand the popularity. For a successful mentoring program, though, careful planning is essential. Once the objectives have been decided, the next step is the format – such as inter-generational, where senior executives pass on their experience, or a focus on gender, where the aim could be to develop women’s leadership. Typically, this offers not only a transfer of knowledge but also a better understanding of generational differences on both sides. Firms also need to decide if a mentor is helping a single employee or a group. More confidence, higher revenues The benefits of mentoring are wide-ranging, with corporate programs being proven to increase people’s skills and self-confidence. They also improve employee engagement and retention, which raise productivity and lower HR costs respectively. A Gartner Group study1 found that retention rates were higher for both mentees (72%) and mentors (69%) than for other employees, while another survey2 revealed that nearly twice as many mentored businesses reported an increase in revenue as non-mentored counterparts. A boost for careers And if mentoring is good for business, it’s also very popular with employees. Over 79% of Millennials see mentoring as crucial to their career success3, while 25% of employees enrolled in a mentoring program had a positive salary-grade change, compared to 5% who did not enroll4, studies show. Such is the consensus among management and staff of their positive impact, that over 71% of Fortune 500 companies now offer mentoring programs5. A positive experience at Sodexo Advantages such as these are also well-known to Sodexo. A program was first deployed at Group level in 2009, while Sodexo Benefits and Rewards Services began mentoring in 2014 with a target audience of the top 350 managers. Around 24 to 28 mentees and an equal number of mentors – in separate departments and ideally in different countries - are selected for its international program every June. Organized by the Talent Management team, the selection process matches the needs of potential mentees on the one hand, with Sodexo’s business requirements on the other. Over the year, each pair has a monthly conversation by phone or Skype for at least an hour, plus a face-to-face meeting. With the objectives and format agreed at the outset, the program has proved very successful. Small investment, big return “In their feedback, the mentees are extremely enthusiastic,” says Laure Arnaud, HR Development Director, Sodexo Benefits & Rewards Services. “They really appreciate that someone is taking time to help them. Satisfaction levels with our programs are spectacular, as they meet a real need.” While mentees gain in knowledge, leadership and career development, it is not just one-way traffic. “Mentors also learn new ideas and new approaches, and both sides also gain in empathy,” adds Laure Arnaud. “Mentoring costs very little to provide, yet is very beneficial for everyone involved. It’s the ultimate win-win.” Mentoring: From personal experience “I was mentored from June to December 2014 by the CEO in Venezuela, and without his mentoring I would not be in my current post (I was in the Group Financial Control team when my manager suggested I join the program). We had a 90-minute phone call every two weeks, we set action plans for each session and by the end I had learned a great deal. I was inspired by his encouragement, along with his simple and clear advice based on his experience. In each session, I explained the events of the previous two weeks and answered his questions, which enabled me to assess things more clearly. I feel that it accelerated my progress, and that I gained in seniority and assertiveness. It’s an unbelievable opportunity and I would recommend it to anyone.” Sarah Faucheur Chief Financial Officer Sodexo Benefits & Rewards Services, Spain 1 2 3 4 5