Premium Pass Rewards_FAQ

Sodexo Premium Pass – Rewards is a prepaid card that is accepted at all RuPay enabled merchant outlets. It is reloadable and has a 3-year validity.

The Sodexo Premium Pass – Rewards card can be used to purchase anything of your choice on the RuPay network comprising of:

  • 50 lakh+ retail outlets across India
  • All leading online portals and e-commerce websites

All Sodexo Premium Pass cards are dispatched in an inactive mode for security reasons. The card must be activated before usage.

To activate your card online

  1. Visit the card activation portal
  2. Enter your official registered email address/ mobile number
  3. Enter the 12-dgit card reference number (mentioned on the Welcome Letter)
  4. Click on ‘Get Activation Code’
  5. Enter valid PAN to complete KYC
  6. Enter activation code (received on email/ SMS)
  7. Complete OTP-based mobile number verification
  8. Click on ‘Activate Card’

Full KYC requires entering valid PAN to check KYC in the c-KYC and NSDL government databases. In case KYC doesn’t exist with these databases, KYC can be completed via Offline Aadhaar

The Card Reference Number is printed on the Welcome Letter sent as part of the card welcome kit. This number is mandatorily required for activating the card; hence make sure that you retain the Welcome Letter until card activation.

If you have lost/ misplaced the welcome letter and did not note down the Card Reference Number (mandatory for card activation), all you need to do is visit the Sodexo card activation portal

  1. Select the option ‘Forgot Reference Number’
  2. Enter your registered mobile number/ email address
  3. Enter last 4-digits of your 16-dit card number
  4. Enter captcha details and click on ‘Get Card Reference Number’

If the details you have entered are correct, you will receive the card reference number details via SMS or email on your registered mobile number or email address